Política de reembolso

Returns, Refunds, and Credits Policy

Returns

Cosecha Urbana PR does not accept returns or exchanges of any products once it has been delivered. Cosecha Urbana PR will only accept product returns when an order is cancelled, missed, or cannot be delivered. If there is a problem with an item in your order, please report your issue through Facebook Messenger, Instagram Inbox, sending an email to cosechaurbanapr5@gmail.com or calling or texting to 787-447-3509 We will do everything we can to make it right.

Refunds and Credits

If you have any issues with your order, please contact Cosecha Urbana PR team immediately to let us know. We recommend you do so as soon as possible since we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within 2 days from when the order was delivered.

If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.

If you receive a Cosecha Urbana PR account credit, the credit should be applied to your account within 1 to 3 days of receiving confirmation from a Cosecha Urbana team member.

If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to be processed once it’s been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.

If you have received a refund and need an updated receipt please contact the Cosecha Urbana PR team and we’ll be glad to send that your way.